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Full-chain applications based on the social ecosystem collaboratively optimize online and offline businesses
Enterprise WeChat’s middle platform integrates customer service and store operation capabilities, builds automated operation processes, data tagging systems, and standardized service mechanisms, greatly improving customer experience, operational efficiency, and service quality, and connecting the operation capabilities of online and offline stores.
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One-stop membership and store operation management
It provides full-chain support from membership recruitment and marketing interaction planning to membership operation and sales guide systems. It seamlessly integrates with business needs such as enhancing customer loyalty and improving store sales efficiency, achieving precise marketing and efficient operations.
An OMO (Online-Merge-Offline) collaborative outreach system supports full consumer lifecycle management, enabling seamless integration across multiple scenarios
Capability Module
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In-store membership recruitment
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Membership Recruitment
Membership Recruitment
Membership Inheritance -
Off-site marketing interaction
Activity push
Content seeding
Membership benefits
Total Marketing -
Membership/Customer Operations
Member Profile
Member groups
Membership Tags
Customer care
Group Operations -
Sales Guide Management
Sales commission inquiry
Real-time performance inquiry
Customer order follow-up
Grass planting task execution -
Empowering store management
Task Management
Personnel training
Performance Management
Salesperson Management
Business data
Adapt to business scenarios
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Customer data integration
Aggregate customer data from all channels and combine it with a tagging system to build precise customer profiles, enabling refined customer management.
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Unified Knowledge Management
We will accumulate product knowledge, sales skills, and FAQs to establish a standardized knowledge base and improve the professional capabilities and service quality of our business advisors.
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Automated process operation
Configure task nodes to automate the entire process from task assignment and execution to post-mortem analysis, thereby improving service efficiency and KPI achievement rate.
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Intelligent service experience
It supports automatic replies and rapid responses to customer inquiries, optimizes service processes, and improves customer satisfaction.
Lianwei Advantages
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Improve conversion rates and achieve intelligent omnichannel marketing
By leveraging a middle-platform architecture and modular functionality, combined with standardized processes, resource utilization is improved and project costs are reduced. It supports omnichannel integration and utilizes AI-powered intelligent recommendations for precise marketing, eliminating the need for frequent manual intervention and enhancing user experience and conversion rates.
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Flexible multi-tenant architecture to adapt to complex group needs
It provides a robust multi-tenant architecture, ensuring data isolation and hierarchical access control to meet the flexibility and security requirements of large enterprises. Out-of-the-box member growth tasks and reward system templates facilitate rapid deployment and operation, easily handling highly complex business scenarios.
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Deep industry expertise, end-to-end service
We have accumulated extensive experience in the beauty and FMCG industries, earning the trust of leading brands with our mature methodologies and industry insights. We provide end-to-end services from product design to security management, combining AI empowerment and automated operation capabilities to help brands achieve low-barrier, high-efficiency private domain growth.
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High-performance architecture ensures data synchronization and security
Designed specifically for high concurrency and large data volumes, the system unifies access to data from platforms such as WeChat, Alipay, and Douyin, and seamlessly integrates with CRM & CDP systems, becoming a core hub for cross-platform data aggregation and real-time analysis. It employs granular access control and data isolation strategies to ensure data independence, security, and stable system operation.